Can I pay online or by phone?
Yes. We want you to feel completely comfortable when placing an order. All the information you transmit or communicate to us is secure and is kept strictly confidential.

• Online: This is your most convenient option. If you choose to order online, simply enter all of your information through our secure server. You can order 24 hours a day, 7 days a week.
  International Orders: Please allow approximately 2 weeks for delivery on all international orders shipping outside of the United States. Please be aware that you are solely responsible for any additional duties, tariffs and/or taxes charged by your country and/or courier to import and deliver your order.
• Phone: If you prefer, you may call our friendly customer service team, Monday—Friday 8-5, Pacific Time and we will be happy to help you with your order.

Is my credit card safe?
Our secure server software, together with your browser, strongly encrypts all of your personal information — including credit card number, name, expiration date, and zip code — so that it cannot be read by anyone else over the Internet. The encryption process converts the characters you enter into coded data that is then transmitted securely over the Internet. Your data is then stored in its encrypted form for maximum safety.

When will my credit card be charged for an order?
Your credit card will be authorized upon order placement. Your credit card will be charged when your order is ready to ship.

Do I have to pay sales tax on my order?
Sales tax is added on to orders shipped to California regardless of where the purchase originates. At this time, all other orders do not incur sales tax.

How do I track my order?
The day your order is shipped, we will email the tracking number to you so you’ll know your order is on its way. All domestic orders (orders withing the continental United States) will be shipped via FedEx. FedEx packages can be tracked by visiting www.fedex.com. All international orders will be shipped by the United States Postal Service. All USPS packages can be tracked at www.usps.com.

What if I have a question about my order?
Please email us with any questions regarding your order. All inquiries will be addressed within 24 hours. Or call us at
949-859-7293 (Monday—Friday 8-5, Pacific Time).

Can I choose faster shipping for my order?
If you would like to have your order delivered faster, we can ship 1, 2, or 3 day shipping at an additional cost. Please select the option for shipping that fits your requirement.

What if my order arrives damaged or is incorrect?
In the very unlikely event that your order arrives damaged or incorrect, we will of course immediately remake and ship a replacement to you at no charge. Please contact us through our online contact form call us at: 949-859-7293 (Monday—Friday 8-5, Pacific Time) and we will be happy to assist you.

RETURN/REFUND POLICY

Refunds
We strongly suggest that you listen to the sound clips on our website and email us with any questions you may have prior to placing your order.

Money Back Guarantee
Both standard versions of our smaller AxeTrak Isolation Cabinets come with a 5-day money back guarantee. This includes the table top version for guitar and the table top version for bass guitar. This guarantee starts the day you receive your product, not the day it is shipped. If you are not satisfied with your AxeTrak cabinet for any reason, you can send it back for a prompt refund of the full amount minus the original shipping charges and a $15.00 restocking fee. You must call or email our office within 5 days of receiving your AxeTrak and explain that you would like to return it and why it will not work for you. We will in turn issue you a RMA number so that you can return the device. This RMA number must be clearly written on the outside of the box or your return will not be accepted. The device must be returned in the original box with all required components, manual, accessories, and be in perfect condition. You will be financially responsible for shipping the product back to our facility. It is our sincere desire to see that our customers are happy with their purchase. We strongly recommend that you ship returned merchandise with insurance included as only undamaged product will be refunded. Please be aware that this 5-day return policy does NOT apply to our larger Isolation Cabinets and other niche products (Pickup-Tester and Drop Clutches) as these products are handmade one unit at a time. All sales on these products are final. If you have any questions or are unclear on this issue please ask any and all questions prior to purchase.

Warranty Returns

• The AxeTrak® carries a full warranty on parts and labor for 90 days from the date of purchase. The online registration form must be completed for the warranty to be valid.
  If you feel you need to make a warranty return, please email or call us at 949-859-7293 (Monday—Friday 8-5, Pacific Time) to receive a Return Merchandise Authorization (RMA).
• Our customer service staff will issue an RMA and provide instructions and helpful information on how to return the AxeTrak to us.
• All freight charges related to a warranty repair or replacement are the sole responsibility of the consumer.
• Upon receipt, our technical team will evaluate the returned AxeTrak and repair or replace it as deemed necessary.

AxeTrak
Tel: 949-859-7293